Refund policy

Third-party purchases

We are unable to process refunds or replacements for products purchased through retail locations or third-party websites. If you purchased a ZaZilla product outside of our official website, please contact the original place of purchase directly.

Order issues (direct purchases only)

If you placed an order directly through our website and experience an issue, you must contact us within 7 days of delivery to be considered for a resolution. Requests submitted after this timeframe will not be reviewed.

Damaged, missing or incorrect items

If your order arrives damaged, incomplete or incorrect, you must contact us on the day of delivery at orders@shopzazilla.com or via our contact page.

Your message must include your order number in the subject line (for example "DAMAGED ORDER #1234"), a detailed description of the issue and clear photos of the product(s), the outer packaging and the packing slip.

Once received, our team will review your request. Please allow up to 5 business days for processing. Incomplete submissions may result in a denied claim.

Returns and replacements

Do not send any items back without prior approval. If a return is approved, return shipping instructions will be provided. In some cases, a prepaid label may be issued or shipping costs reimbursed.

We are unable to issue replacements or resolutions without receiving and inspecting the original product.

Lost or stolen packages

Once an order has shipped and tracking has been provided, we are not liable for packages that are lost or stolen after the carrier marks them delivered. If tracking shows no movement for 5 business days, contact us with your order number and we will open a claim with the carrier.

Product disclaimer

We stand behind the quality of our products; however, individual experiences may vary. Personal results or product preference are not valid reasons for a refund.