Privacy policy

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

Information you submit directly may include contact details (name, address, phone, email), order information (billing and shipping addresses, payment confirmation), account credentials, age verification confirmation and customer support communications.

We may also automatically collect usage data about your interaction with the Services using cookies, pixels and similar technologies, including device, browser, network, IP address and site interaction information.

We may obtain information from third parties such as vendors and service providers who support our Site (our e-commerce platform, payment processor, shipping carriers, email marketing provider and analytics provider), and from online tracking technologies when you visit our Site, open emails or interact with advertisements. Any information we obtain from third parties is treated in accordance with this Privacy Policy.

We use your personal information to provide products and services (process payments, fulfill orders, send transactional notices, manage accounts, arrange shipping), for marketing and advertising where permitted, for security and fraud prevention, to verify that you are of legal age, to communicate with you and to improve our Services.

Cookies

Like many websites, we use cookies on our Site to power and improve the Site and Services, remember your actions and preferences (including your age verification), run analytics and better understand user interaction. We may also permit third parties and service providers to use cookies to tailor services, products and advertising.

Most browsers accept cookies by default; you can set your browser to remove or reject cookies. Removing or blocking cookies can negatively impact your experience and may cause some features to work incorrectly. Blocking cookies may not completely prevent how we share information with advertising partners.

Please note that while your browser may allow you to transmit a "do not track" signal, our Site is not designed to respond to such signals.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes and other reasons subject to this Privacy Policy, including: vendors who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping); business and marketing partners; when you direct or consent to disclosure; with affiliates within our corporate group; and in connection with a business transaction, legal obligations, enforcement of terms or to protect our rights and users.

Categories of personal information we have disclosed in the past 12 months may include identifiers and contact details, commercial and order information, internet or network activity (usage data) and geolocation derived from technical measures, shared with vendors, business and marketing partners and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Payment data

Payment details are sent over TLS (SSL) encryption, 128-bit or stronger. We never store your card number. Your payment details go directly to our payment processor, under its own privacy policy. We receive only the payment method, the last four digits of a card and the payment status.

All transactions are conducted in US dollars (USD).

Third-party websites and links

Our Site may link to websites or other online platforms operated by third parties, including the independent labs that publish our certificates of analysis. If you follow a link to a site we do not control, review its privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, or for the accuracy, completeness or reliability of the information found on them.

Information you share in public or semi-public venues, including third-party social platforms, may be viewable by other users of those platforms without limitation as to its use by us or by a third party. A link does not, by itself, imply our endorsement of the content on that platform or of its owners or operators.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, so we recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations (including age-verification and sales records), to resolve disputes or to enforce other applicable contracts and policies.

Children's data

The Services are intended for adults 21 and over only, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Your rights

Depending on where you live, you may have rights including: access and know, delete, correct, portability, restriction of processing, withdrawal of consent, appeal of a declined request and managing communication preferences (unsubscribe from promotional emails; we may still send non-promotional account or order emails).

You may exercise these rights where indicated on our Site or by contacting us at orders@shopzazilla.com. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding, and we will respond as required under applicable law. You may designate an authorized agent to make a request on your behalf; we will ask the agent for proof of your authorization and may need to verify your identity directly with you.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, contact us by email at orders@shopzazilla.com or by mail at ZaZilla, 30 N Gould St, Ste R, Sheridan, WY 82801.